0151 353 2750


FAQ's

We appreciate that you may have questions on how we are operating in the best interest of keeping you and our teams safe as regulations ease throughout England and Wales.  Hopefully the below FAQ’s will be able to answer any queries that you may have:

Have opening hours changed? We are now back open all day every day.

Are bookings essential or can we just walk in? Not essential, but we highly recommend that if you want to visit one of our pubs, that you book ahead to make sure that we can accommodate you and your family safely.  However if you do walk in with our reduced capacity you may incur a wait. So, our recommendation would be to book, but if all the slots are gone, we will be leaving a section of the pub available for walk-ins.

Can we come in just for a drink?  Yes.  Our bar areas are for drinkers and walk ins so by all means pop in for a drink.  We won’t be encouraging lots of drinkers at the bar but a few bar stools here and there allowing a handful of drinkers back in their favourite spots. (WALES – From 26/12/21, table service only).

What is the maximum party size? There are no longer restrictions on the maximum number of people that you can go to the pub with. Our online booking systems is still limited to 6 people however, if you would like to book for more than this then just give the pub a call to check availabilty. (WALES – From 26/12/21 ‘rule of 6’ – groups of up to 6 people from mixed households (not including children under 11). If from one household then larger groups allowed.).

How long are booking slots? We have allocated two hour periods to each table booking, we felt this was sufficient time for you to enjoy your visit however I’m hopeful you will appreciate our need to make the most efficient use of our tables with our reduced capacity due to us removing some tables and chairs for distancing.

Is your outside space open? Our beer gardens/terraces are open.  Bar service has returned for drinkers and diners who wish to sit outside. (WALES – From 26/12/21, table service throughout).

Are you doing takeaway? We are not offering a full takeaway service currently however should you wish to takeaway something for a vulnerable friend or relative that is unable to join you, or you just don’t feel quite confident to join us yet and you’re missing a favourite dish please give us a call to discuss your requirements.

Are your rooms open? Yes.  All of our bedrooms are available with extra cleaning measures in place.

Are you accepting cash or card only? Both but for the safety of our team we are asking all guests, where possible to pay by card or contactless methods.  We accept, contactless card payments up to £100.

Are you taking bookings for Christmas? Yes, please speak to a manager or our Christmas Coordinator.

Are children welcome? Yes, children are welcome when accompanied by adults.  We do however ask that they remain seated at the table during your visit to maintain social distancing and allow other customers and our staff to safely navigate the pub.

Are you taking bookings for functions/parties? Please give the pub a call if you would like to discuss a large table booking/party.

Do customers need to wear a face covering whilst visiting the pub? No. However, although it is no longer a legal requirement we do still encourage customers and guests to wear face coverings whilst moving around the pub. (WALES – From 26/12/21, yes customers members must where a mask when not seated at a table (unless medically exempt). All customer serving staff members must wear a mask at all times (unless medically exempt)).

Hygiene

How are you ensuring condiments, glasses, crockery & cutlery are clean? All crockery, cutlery and glassware will be brought to the table by your server having been thoroughly cleaned beforehand in glasswashers and dishwashers using appropriate detergent and at the appropriate temperature to ensure sanitisation. Any staff handling clean crockery & cutlery will have sanitised their hands. All condiments that are not single use will be thoroughly wiped down between each use.

Are you using screens? We have followed all mandatory government guidelines to ensure the safety of our guests, where by spacing tables and seating suitably, has meant we have not required screens in between tables. We have installed screens at points where customers maybe in close proximity to staff for a period of time such as waiting at our host stations.

Will staff be in face coverings? All of customer serving team members (unless medically exempt) will be wearing face masks.

How often is the furniture and customer touch points being cleaned? We have a rigorous cleaning policy in place including regular cleaning checks.  Tables and chairs are being thoroughly wiped down between each booking. We have also introduced several new procedures to ensure the pub is as clean and safe as possible.

What extra measures are being put in place for the toilets? Cleaning procedures are being carried out in the toilets. This will be recorded by record sheets which will be displayed in the toilets.

How often are the kitchens being cleaned? Our kitchens have and will always be kept to the highest possible cleanliness standards.

What personal hygiene measures are staff taking? Staff are being asked to wash and sanitise their hands on arrival at work and regularly throughout their shift as well as after any occasion where they may come into contact with dirty plates, glasses and other items of risk.

Are your team members being tested? Team members are taking regular temperature checks and health checks as well as regualr lateral flow tests.  Anyone presenting symptoms is being asked to immediately go home and self isolate.

One of your staff is heard to be unwell but not taking time off what are you doing about it? All our staff complete a health check survey before starting work.  Anyone presenting symptoms is being asked to self isolate with immediate effect.

If someone who has visited or works at the pub becomes unwell what are you doing about it? If we become aware that someone has visited one of our sites and subsequently becomes unwell then we will immediately follow the government guidelines in place contacting the local health authority for their current advice.

If specific areas are locked down or have raised ‘R’ rate will you close? We will follow government/local authority guidelines in that specific area to maintain the safety of guests and staff as well as protecting the local area which may involve closing.

Track and Trace

How will you comply with data protection/GDPR rules? This is no longer a government requirement so we will not be enforcing data collection upon arrival at the pub. (WALES – From 26/12/21 ‘Track and Trace’ is being reintroduced so you will be asked for your details upon arrival).