DEFINITIONS USED:
"Guest" means the person for whom the Property has agreed to provide services in accordance with, whether booked directly or via an agent.
"Reservation" means the booking of the Property’s room/s.
"Stay" means the actual occasion when the Guest specified in the Reservation resides in the property.
"Property" means the entity where the Reservation will take place, as set out above.
"Company" means Stange & Co. Ltd.
"Group" any reservations over five (5) rooms.
"Agent" means a third-party agent or other agency who performs services that result in a Reservation at the Property.
"Organiser" means the person(s) responsible for a Reservation at the Property.
"VAT" means Value Added Tax.
RESERVATION METHOD
All Reservations will be confirmed, and Guests will be provided with a unique reservation booking number.
VAT
All Guest rooms are quoted inclusive of appropriate national taxes unless expressly stated otherwise. Please note that rates of tax are subject to change and the Guest will be responsible for payment of taxes applicable at the time of the stay (as well as any rate increases resulting from tax increases).
EXTRAS
The Guest shall pay the Property for any food, beverage and other services not expressly set out in the Agreement but made available during the Guest’s stay. If the cost of these extras exceeds the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to the Guest room.
The Company reserves the right, and by signing this agreement the guest authorises, to charge the Guest’s credit or debit card for any damage caused to Company property by the Guest or their invitees. This includes, but is not limited to, specialist cleaning and/or items deemed to be missing or beyond repair upon departure and all unpaid items charged to the room account.
CHECK IN/OUT
The Property will do its best to accommodate a Group arrival. A notice period of 48hrs in advance of the date of Reservation should be given if more than ten (10) guests are arriving at the same time.
Guests may be required to confirm their identity upon check-in by providing their booking reference and their passport/identity card/driving licence. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of their passport and/or identity card and details of their next destination. We are required to keep these details for at least 12 months and may have to make them available for inspection in connection with the prevention or investigation of crime. The company reserves the right to refuse entry to persons who cannot provide the information set out above.
On the day of departure all Guests are required to vacate their rooms by the allocated check out time. Late check-out after this time can be requested subject to availability and may incur a cost.
Rooms are subject to maximum occupancy rules set by the Property.
LOST AND FOUND POLICY
Lost property items are kept in our storage for a maximum of 3 months. If lost property has not been claimed after that period, we will arrange for the items to be donated to charity or recycled where possible.
CODE OF CONDUCT
The Property operates a strict code of conduct. Guests are requested not to disrupt the comfort and enjoyment of other Guests, the smooth running of the property, or cause offence to other Guests or team members of the property.
Any breach of this policy - in the reasonable opinion of the Company - may result in the Guest being refused accommodation in the future or being asked to leave the property with immediate effect. Where this is the case, the property shall have no obligation to refund the Guest, Agent or Organiser for any aspect of the accommodation, other services or losses or expenses incurred.
Any violation of the Company’s no smoking policy will result in the immediate expulsion of any Guest from the premises and will be considered a breach of policy.
TERMS OF PAYMENT
The Company accepts the following methods of payment: English Sterling, Bank Transfer, American Express, MasterCard, and Visa.
The Company reserves the right to take authorisation from a Guest for any accommodation or incidental charges unless all charges are to be settled on account.
CANCELLATION OR AMENDMENT OF A RESERVATION
If you wish to cancel your stay, you must cancel the booking 48 hours in advance of the day of check in. In the event of failure to check in or cancellation within 48 hours of the date of arrival, we reserve the right to take full payment of your stay.
On rare occasions, the Property may need to cancel a Guest’s or Agent’s Reservation within one week of arrival. In such circumstances, the Property will provide a full refund for pre paid rooms but will have no further liability arising out of such cancellation.
GENERAL Terms & Conditions
PROMOTIONAL CONSIDERATIONS
The Company reserves the right to review and approve any advertisements or promotional materials in connection with any Third-Party promotion that specifically references any name or logo of the Company.
FORCE MAJEURE Neither party shall be responsible for failure to perform this agreement if circumstances beyond their control (including, but not limited to, acts of God, shortage of commodities or supplies to be furnished by the Company, or governmental authority) make it illegal or impossible for the Company to accommodate the Guest.
COMPLIANCE WITH LAWS
The Company agrees to comply with all applicable national and local laws, including health and safety codes and anti-terrorism laws and regulations. The Company agrees to cooperate with any relevant governmental authority to ensure compliance with such laws. The Company represents, warrants, and agrees that it is currently in compliance with all applicable local and national regulations or laws. The Company may cancel this Agreement without any liability if in the Company’s sole, reasonable determination, the Company believes that it is necessary to do so to comply with its obligations under applicable laws, rules or regulations.
INDEMNIFICATION AND LIMIT OF LIABILITY
To the fullest extent permitted by law, each party shall defend, protect, indemnify and save the other, including the indemnified party's officers, directors, employees, parent company, owner, partners, subsidiaries and any other related or affiliated entities, harmless from and against all claims, losses or damages to persons or property, governmental charges or fines and costs and expenses (including, but not limited to, attorneys' fees) (collectively, "Claims") in any way arising out of or relating to the Reservation which is the subject of this agreement.
The party found to be at fault or responsible for any claim, loss or damage will be required to indemnify the other party as provided in this paragraph. To the fullest extent permitted by law, the parties agree that a comparative negligence standard will apply to any Claims and each party will be responsible for paying for the portion of the total Claims attributable to its fault.
In the event of a settlement of any claim, expenses will be allocated proportionately based upon the amount paid by each party. In the event of a dispute over a party's obligations under this indemnification clause, the parties agree to resolve the dispute by mutual Agreement of appointed representatives, or by arbitration pursuant to the arbitration clause contained in the agreement if such dispute cannot be resolved by mutual agreement.
WEBSITES
All reasonable efforts are made to ensure the accuracy of the information displayed on the Company’s websites. The Company or Property does not accept responsibility for any errors or omissions and reserves the right to amend or cancel any arrangements featured on the Websites without prior notice. Please note that the Company will use images of sample rooms when representing a particular room type.
The content of the Website is the copyright of the Company and may not be copied, reproduced, published, distributed, or amended for any other purpose without the Company’s prior written consent.
How to contact the Company
If you have any queries about our terms and conditions, please contact us via email on info:@stangeandco.co.uk or via mail to Stange & Co. Ltd, The Parade, Parkgate, Wirral, CH64 6SA.